💬 Improved Support & Feedback Experience

We’ve updated our support platform to align it with how we manage feature requests and bug reports.

What this means for you:

• Support requests, feature ideas, and bug reports are now connected

• Better visibility on what’s been raised and what’s in progress

• Clearer updates and announcements from us

Bringing everything together helps us respond faster, prioritise better, and keep you more informed along the way 🙌

🔐 Granular Permissions

We’ve started rolling out a more flexible granular permissions system.

Our previous role-based setup was quite rigid. This new foundation allows us to control access at a much more detailed level.

Currently live:

• Request a remake

• Raise a purchase order (PO)

There’s no new permissions screen just yet — we’re making sure everything works exactly as expected behind the scenes first. Once validated, we’ll expand this across more areas of the system.

✉️ Company-Wide Default Email Signatures

You can now set a company-wide default email signature.

• Personal signatures still take priority

• If no personal signature is set, the company default will automatically apply

This ensures consistent, professional communication across your team.

🚚 Delivery Issue Workflow Improvements

We’ve made a few quality-of-life improvements to delivery issue management:

• You can now create delivery issues directly from Delivery Schedules

• You can now access delivery issues directly from the Sales Order history

• Improved filtering when viewing and managing delivery issues